1. Definitions

  • “We/Us” refers to Spotless Living Cleaning Solutions.

  • “Client/You” refers to the person or business receiving our services.

  • “Services” refers to cleaning services booked with us.

2. Booking & Scheduling

  • All bookings must be confirmed by message, email, or invoice acceptance.

  • Arrival times are given in time windows to allow for traffic and delays.

  • Recurring appointments take priority over one-off bookings.

3. Access to Property

  • The client is responsible for providing safe and reliable access to the property.

  • If we cannot access the property, the visit is considered a late cancellation (see Section 11).

4. Cleaning Scope

  • Services include the tasks listed in your quote or agreed message.

  • The client must inform us in advance of any special requests or priority areas.

  • We reserve the right to decline tasks that are unsafe or outside our service scope.

5. Standard of Work

  • We guarantee a high-quality clean using eco-friendly products.

  • If you are unhappy with any area, you must report it within 24 hours, and we will return to fix it at no extra cost.

  • Refunds are not offered for work already completed.

6. Health & Safety

  • We do not lift heavy furniture, clean high-risk areas, or use harsh chemicals.

  • We cannot clean mould beyond surface level (health regulations).

  • For safety, pets may need to be secured during the cleaning.

7. Cleaning Equipment

  • We provide all equipment and eco-friendly cleaning products unless stated otherwise.

  • If you request the use of your own equipment, we are not liable for damage or malfunction.

8. Property Condition

  • The client must ensure the property is in a safe condition for cleaners.

  • We reserve the right to stop work if conditions are hazardous (e.g., excessive clutter, infestations, unsafe surfaces).

9. Pricing & Payment

  • All prices are confirmed before the appointment. Prices include company fee and cleaners’ wages. Company fee payable in advance by monthly DD. Remaining balace payable directly to the cleaner on the day of the cleaning.

  • Payment must be made on the day of service unless otherwise agreed.

  • Late payments may incur a fee of £10 per day after 48 hours.

10. Parking

  • If paid parking is required, the client is responsible for covering the cost.

  • Parking instructions must be clearly communicated prior to the appointment.

11. Cancellations & Rescheduling

  • 24 hours’ notice is required for cancellations or rescheduling.

  • Cancellations with less than 24 hours’ notice may incur a 50% fee.

  • Same-day cancellations or no-access situations are charged at 100% of the service fee.

12. Damage & Liability

  • We are fully insured. Any accidental damage must be reported within 24 hours.

  • We are not responsible for:

    • Items already damaged or unstable

    • Wear-and-tear

    • Pre-existing stains or marks that cannot be removed

13. Breakage Policy

  • We take great care in your home.

  • In rare cases of accidental breakage, we will repair or replace the item up to our insurance limit.

14. Photos & Documentation

  • We may take before-and-after photos for insurance and training purposes.

  • Photos will never include personal items or be shared publicly without permission.

15. Termination of Services

We reserve the right to terminate recurring service if:

  • Payments are consistently late

  • The environment is unsafe

  • The client behaves abusively or unprofessionally

  • Access issues occur repeatedly

16. Agreement

By booking a service with Spotless Living Cleaning Solutions, you agree to these Terms and Conditions.